Refund Policy

1. Eligibility for Refunds

Refunds are issued for items returned within our 30-day return window that meet our return eligibility criteria (unworn, original condition, with certificates and packaging).

2. Refund Methods

• Card/UPI/Net Banking payments: Refunded to the original payment method within 7–10 business days of return approval
• Cash on Delivery orders: Refunded via bank transfer (NEFT/IMPS); requires bank account details
• EMI payments: Refunded to the card; any interest charged by the bank is non-refundable by Mirae Diamonds

3. Refund Processing Time

Once we receive and inspect your returned item, refunds are initiated within 2 business days. Depending on your bank, it may take an additional 5–7 business days for the amount to reflect in your account.

4. Partial Refunds

Partial refunds may apply if: the item shows signs of wear, original packaging or certificates are missing, or the return is initiated after the 30-day window with our approval for exceptional circumstances.

5. Order Cancellations

Orders cancelled before dispatch are refunded in full within 5–7 business days. Orders cancelled after dispatch are treated as standard returns once received back.

6. Shipping Charges

Shipping charges (if applicable) are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.).

7. Questions About Your Refund

For refund status enquiries, contact hello@miraediamonds.com with your order number, or call +91 98765 43210.